Customer-Support Automation
Give your support team a better starting point.
Sort incoming requests, find approved information and prepare replies that your team can review.
Who it is for: Businesses with repeated customer questions and a support team spending time sorting tickets and finding the same answers.
Illustrative workflow
- Support request
- Find context
- Draft a reply
- Team review
An example of a possible implementation, not a customer result.
What the project covers
Included in this starter
One support channel, one approved knowledge collection, triage and reviewable replies, connected to one agreed support destination.
- One support channel and approved knowledge collection
- Triage and draft replies for staff review
- One agreed support destination
- Escalation checks, testing and handover
Broader capabilities · quoted separately
- One support channel, one approved knowledge collection, triage and reviewable replies, connected to one agreed support destination.
These are possible extensions. The starting price covers only the starter above.
Boundaries and human review
Test unsupported questions, conflicting policies, incorrect customer context and unavailable integrations. A person approves outgoing replies in the starter and handles sensitive requests.
Extensions and project dependencies
Additional channels, complex account access, autonomous refunds and changes to customer orders are outside the starter. Helpdesk and model charges are additional.
Helpdesk subscriptions, hosting, knowledge storage and model usage are additional. We estimate these for the expected request volume.
From conversation to handover.
01
Define
Agree the process, boundaries and acceptance criteria.
02
Design
Check access, examples and the route for exceptions.
03
Build & test
Build the agreed scope and evaluate realistic failure cases.
04
Hand over
Document operation, ownership and optional care.
Your implementation runs on accounts you control. Handover includes documentation and agreed acceptance checks; purchasing ongoing care is optional.
Your choice after handover
Optional care · From £100/month
One monthly health check and up to 30 minutes of minor fixes or changes. Unused time does not roll over. Response within two business days; this is not a resolution guarantee or continuous monitoring. Larger work, software and usage charges are additional.
You can operate the system yourself or agree a different support scope. Provider accounts and running costs remain separate.
Your questions
- Will it send answers without approval?
- The starter prepares replies for your team to review. Automatic answers can be discussed later for a bounded set of questions after evaluation.
- Can it work with our existing helpdesk?
- We assess available integrations first. Where native automation already fits the task, we can configure it and connect the missing pieces.
- Can it issue refunds?
- Refunds, account changes and order amendments are not included. They need separate permissions, business rules and approval controls.
Talk through your process.
Tell us what happens today, which tools you use and what you want to improve. Art will review your enquiry and suggest a useful next step.