AI Receptionists
Answer routine calls, even when your team cannot.
Handle overflow and after-hours calls, capture useful details and support approved bookings with a clear route to a person.
Who it is for: Businesses with predictable enquiry or appointment calls who need overflow or after-hours coverage.
Illustrative workflow
- Incoming call
- Approved questions
- Capture or book
- Human handoff
An example of a possible implementation, not a customer result.
What the project covers
Included in this starter
Setup for one number, one language, approved questions, one calendar and an agreed transfer or callback route. Includes testing and customer-controlled account handover.
- One phone number and one language
- Approved questions and one calendar
- An agreed transfer or callback route
- Test calls and customer-controlled account handover
Broader capabilities · quoted separately
- AI receptionist and first-line call handling
- Appointment booking and rescheduling
- Lead capture and qualification
- Frequently asked questions
- Outbound reminders and follow-ups where appropriate
- Call summaries and CRM updates
- Escalation, transfer and callback workflows
- Conversation monitoring and quality evaluation
These are possible extensions. The starting price covers only the starter above.
Boundaries and human review
Disclose that the caller is speaking to AI. Test interruptions, unclear names, unavailable appointments, failed transfers and provider outages before launch. Agree a fallback or callback route; this is not an emergency service.
Extensions and project dependencies
Telephone numbers, call minutes, voice/model usage and subscriptions are additional. Multiple locations, languages, outbound campaigns and complex scheduling require a separate quote.
Telephone numbers, call minutes, voice/model usage and provider subscriptions are additional. We estimate costs against the proposed call volume and configuration.
From conversation to handover.
01
Pick one job
Out-of-hours enquiry capture, or booking. Not a general-purpose receptionist — those are where voice projects go wrong.
02
Define the limits
What the assistant may do, what it must escalate, and how a caller reaches a person on request.
03
Pilot with review
Test simulated calls and failure paths first, then agree a monitored pilot with call records and downstream actions checked.
04
Evaluate before expanding
Task completion, capture accuracy, transfer success and failure recovery, measured on the pilot before scope grows.
Your implementation runs on accounts you control. Handover includes documentation and agreed acceptance checks; purchasing ongoing care is optional.
Related possibilities
Broader examples from our opportunity catalogue; quoted separately where they extend the starter.
AI receptionist
Calls answered, intent identified, common questions handled and appointments taken.
Your choice after handover
Optional care · From £100/month
One monthly health check and up to 30 minutes of minor fixes or changes. Unused time does not roll over. Response within two business days; this is not a resolution guarantee or continuous monitoring. Larger work, software and usage charges are additional.
You can operate the system yourself or agree a different support scope. Provider accounts and running costs remain separate.
Your questions
- Can it cover only after-hours calls?
- Yes. A focused after-hours or overflow flow is a sensible starting point. We agree when calls reach the assistant and when they stay with your team.
- Do we need a monthly BrisAI plan?
- No. Your provider accounts and usage charges remain yours. We hand over the configuration and operating guidance; BrisAI care is optional.
- What if a caller needs a person?
- We agree a transfer or callback path and what happens when nobody is available. Complex, sensitive and unsupported requests go to that path rather than being improvised.
Talk through your process.
Tell us what happens today, which tools you use and what you want to improve. Art will review your enquiry and suggest a useful next step.